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A short overview of commonly used Virgin Phone (Formerly NTL) short codes for managing your calls. Including divert, ring back, call waiting etc.


A phone line with Virgin Phone (NTL) and a touch tone phone.


Call Diversion

Divert your calls to another number when your away from your phone.

Diverting your calls* code * phone number to diver to #
Switching off# code

Where code above is replaced by the codes shown.

70 divert all calls
77 divert calls you don't answer within 20 seconds
76 divert calls when your phone is engaged

Call Waiting

Tells you when other calls are trying to get through.

Note: You will hear a beep when someone is trying to call when you are on the phone.

Switching on* 43 #
Speaking to your 2nd callerRecall
Returning to your 1st callerRecall
Switching off# 72

Ring Back

Calls to let you know when an engaged number becomes free.

Note: Ring back will try up to a maximum of 45 minutes.

Setting upPress 5 on hearing an engaged tone and wait for confirmation.
Answering a Ring BackPick up handset when you hear special ring
Cancelling# 5


Tells you the last number that called you.

Finding out the number1471
Calling the number back3

Further Information

For further information please visit the Virgin Media website or the Virgin Phone call features website


Virgin Phone Users Guide

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