Introduction

A short overview of the different types of numbers available from UK telephone providers, with associated costs and related information.

Prerequisites

None.

Information

Prefix Typical Cost Notes
01, 02 Landline: Up to 9p per min
Mobile: 3p to 40p per min

These numbers relate to specific locations in the UK and are used for homes and businesses.

Calls from landlines are typically charged up to 9p per minute; calls from mobiles between 3p and 40p per minute depending on your call package. For landlines there is normally also a call set-up fee, and call charges are dependent on the time of day. Most providers offer call packages that allow calls free of charge at certain times of the day.

03 Landline: Up to 9p per min
Mobile: 3p to 40p per min

Many organisations use 03 numbers as an alternative to more expensive 08 numbers.

Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

084 Complex;
Please see notes

The cost of calling 0843, 0844 and 0845 numbers is made up of two parts: an access charge going to your phone company, and a service charge set by the organisation you are calling.

The service charge for calls to 084 numbers is between 0p and 7p per minute. You can find out the access charge for this number – which is the rest of the call cost – from your phone company.

087 Complex;
Please see notes

The cost of calling 087 numbers is made up of two parts: an access charge going to your phone company, and a service charge set by the organisation you are calling.

The service charge for calls to 087 numbers is between 0p and 13p per minute. You can find out the access charge for this number – which is the rest of the call cost – from your phone company.

09 Complex;
Please see notes

09 numbers are mainly used for competitions, TV voting, horoscopes, chat lines, adult lines, recorded information and professional advice services.

The cost of calling 09 numbers is made up of two parts: an access charge going to your phone company, and a service charge set by the organisation you are calling.

The service charge for calls to 09 numbers can range from 1p to £3.60 per minute. You may be charged a one-off call cost ranging from 5p to £6. You can find out the access charge for this number – which is the rest of the call cost – from your phone company.

0800, 0808 Free

A number of businesses and organisations use Freephone numbers, including some helplines and charities.

Calls are free of charge from all consumer landlines and mobile phones. If you are calling from a business phone, you should check with your provider whether there will be a charge for calling 0800 or 0808.


Further Information

For further information please check the Ofcom Call Costs Guide found on the Ofcom website, Ofcom is the independent regulator and competition authority for the UK communications industries.

Please note the typical cost to the caller values can fluctuate between different telecoms providers, for example the cost between BT versus Virgin versus a mobile phone operator. There are also a wide range of tariffs and service plans available within individual providers that can adjust the cost of calls. It is highly recommended that you check your own provider’s information on call costs.