Introduction
A short overview of commonly used BT short codes for managing your calls. Including divert, ring back, call waiting etc.
BT Divert is frequently used by our customer to divert calls they wish to be answered by us. For example, in situations where the call rings for 15 seconds and it is not answered the call diverts to Need More Time.
Prerequisites
A phone line with BT and a touch tone phone.
Information
Call Diversion
Divert your calls to another number when your away from your phone.
| Diverting your calls | * code * phone number to diver to # |
| Checking your diversions | * # code # |
| Switching off | # code # |
Where
code above is replaced by the codes shown.
| 21 | divert all calls |
| 61 | divert calls you don't answer within 15 seconds |
| 67 | divert calls when your phone is engaged |
Call Waiting
Tells you when other calls are trying to get through.
Note: You will hear a beep when someone is trying to call when you are on the phone.
| Switching on | * 43 # |
| Speaking to your 2nd caller | Recall |
| Returning to your 1st caller | Recall |
| Checking that it's on | * # 43 # |
| Switching off | # 43 # |
Ring Back
Calls to let you know when an engaged number becomes free.
Note: Ring back will try up to a maximum of 45 minutes.
| Setting up | Press 5 on hearing an engaged tone and wait for conformation. |
| Answering a Ring Back | Pick up handset when you hear special ring |
| Checking | * # 37 # |
| Cancelling | # 37 # |
1471
Tells you the last number that called you.
| Finding out the number | 1471 |
| Calling the number back | 3 |
Call Barring
You can bar certain types of calls from being made from your phone or bar incoming calls.
| Barring all calls to your phone |
| Barring | * 261 * |
| Cancelling | # 261 # |
| Checking | * # 261 # |
| Barring calls from your phone |
| Barring | * 34 code * |
| Cancelling | # 34 code * PIN # |
| Checking | * # 34 # |
Where
code above is replaced by the codes shown.
| 1 | Bar almost all calls including BT Answer 1571 and Call minder |
| 2 | Bar national and international calls and calls to mobiles |
| 3 | Bar international calls |
| 4 | Bar all operator calls, BT Text and BT Text Direct |
| 5 | Bar calls to number with a * or # in them. (Includes some calling features, but allows you to cancel this option) |
| 7 | Bar calls to premium rate numbers |
Calls that are
NEVER barred.
| 999 | Emergency services |
| 112 | Emergency services |
| 150 | BT residental customer services |
| 151 | BT residental fault reporting |
| 152 | BT business customer services |
| 154 | BT business fault reporting |
| 144 | BT Chargecard |
| 0800 | Free numbers |
| 0500 | Free numbers |
Further Information
For further information please visit the
BT website or the
BT Products & Services website
References
BT Products & Services Guide